Refund policy

Peptide Point sells exclusively to business customers within the meaning of Section 14 of the German Civil Code (BGB), research institutions, laboratories, commercial purchasers, and other institutions. We do not sell to consumers within the meaning of Section 13 BGB.

No consumer right of withdrawal

As Peptide Point sells exclusively to business and institutional customers, no statutory consumer right of withdrawal applies. No voluntary contractual right of withdrawal is granted.

Review of orders

Peptide Point reserves the right to review orders before acceptance and to request evidence of business status, institutional affiliation, or the intended research purpose. Orders that are evidently placed by consumers or for private purposes may be rejected or cancelled.

Returns

Returns are only possible with the prior written consent of Peptide Point.

As a general rule, only unopened, unused, originally sealed, and undamaged products may be considered for return.

Opened, unsealed, damaged, used, or improperly stored products are excluded from return.

Defects and transport damage

Please inspect the delivery immediately upon receipt. Transport damage, missing quantities, or incorrectly delivered items must be reported without delay by email to support@peptide-point.de. Where possible, please include photographs of the packaging and affected products.

Mandatory statutory rights relating to defects remain unaffected.

Research-only notice

All Peptide Point products and content are intended exclusively for research and information purposes. Products are not intended for human or animal consumption, medical use, diagnosis, treatment, or therapy.

Peptide Point does not provide medical advice or recommendations regarding dosage, administration, reconstitution, or use.